Privacy Policy

Qteq Privacy Policy

1. Introduction

Qteq Pty Ltd (“Qteq,” “we,” “us,” or “our”) is committed to protecting the privacy of individuals and ensuring that your personal information is collected, used, stored, and disclosed in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

This Privacy Policy outlines how Qteq collects, uses, discloses, and manages your personal information when you interact with us, including through our website (www.qteq.com), services, or when engaging in business with us.

2. What Personal Information Do We Collect?

We collect personal information that is necessary to provide our services, including but not limited to:

• Contact Information: Your name, email address, phone number, and postal address.
• Business Information: Company name, job title, and industry.
• Technical Information: IP address, browser type, device information, and interaction data when you use our website or platforms.
• Other Information: Any other information you provide to us in the course of business or via customer service inquiries, surveys, or forms.

3. How We Collect Personal Information

We collect personal information in several ways, including:

• Directly from you: When you contact us via our website, submit forms, or engage with us by phone, email, or in person.
• Automatically: Through the use of cookies and other tracking technologies when you visit our website or use our services.
• Third-Party Sources: From publicly available sources, business partners, and service providers.

4. Why Do We Collect Personal Information?

We collect, use, and store your personal information for the following purposes:

• To provide and improve our products and services.
• To communicate with you and respond to inquiries or requests.
• To send promotional materials or other information related to our business.
• To comply with legal obligations or resolve disputes.
• To analyse and improve our website’s functionality and user experience.
• To support business operations and marketing activities.

5. How We Use and Disclose Your Personal Information

We may disclose your personal information to:

• Third-Party Service Providers: For processing, such as hosting, data storage, and IT service providers.
• Government Agencies and Regulators: When required by law or to comply with legal obligations.
• Business Partners: In connection with joint services or marketing efforts, but only with your consent or if legally permissible.

We will never sell your personal information to third parties.

6. How We Protect Your Personal Information

We take reasonable steps to ensure your personal information is kept secure and protected from misuse, loss, unauthorised access, modification, or disclosure. These measures include secure servers, encryption, and access controls.

However, no data transmission over the internet can be guaranteed to be completely secure, so we cannot ensure the absolute security of any information transmitted to us online.

7. Accessing and Correcting Your Personal Information

You have the right to access the personal information we hold about you and to request corrections if the information is inaccurate, incomplete, or out of date.

If you wish to access or correct your personal information, please contact us using the details provided below. We will respond to your request within a reasonable timeframe.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect non-personally identifiable information about how visitors use our website. This information helps us improve the site and tailor it to your preferences.

You can adjust your browser settings to refuse cookies, but this may limit your ability to use certain features of our website.

9. International Data Transfers

In some instances, your personal information may be transferred to and stored in servers located outside of Australia. We will take reasonable steps to ensure that any overseas recipients of your information handle it in accordance with Australian privacy laws.

10. Direct Marketing

We may use your personal information to send you promotional materials and information about our services that we believe may be of interest to you. You can opt-out of receiving these communications at any time by following the unsubscribe instructions provided in the communication or by contacting us directly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on our website.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to access or correct your personal information, please contact us at:

Qteq Pty Ltd
Address: Ground Floor, 310 Edward St
Brisbane, QLD 4000
Phone: +61 (0)7 3834 9100
Email: info@qteq.com

We will respond to your inquiry as soon as possible and aim to resolve any complaints within a reasonable timeframe.

13. Complaints

If you believe that Qteq has breached this Privacy Policy or the Australian Privacy Principles, you may lodge a complaint with us directly at the contact details provided above. We take privacy complaints seriously and will respond promptly.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).